CSM subscribers may give Business Stakeholder users case, reporting and approval rights
Catalog row in Vendor License Rules · Cited
- Kind
- Use rights
- Statement
- Business Stakeholder for Customer Service Management: customers who purchased the CSM subscription product may let Business Stakeholder users create cases on behalf of customers or service organizations, view cases, case tasks and customer data, view and drill through reports, and approve requests.
- Applies when
- Licensing non-agent CSM users.
- Applies to
- Customer Service Management.
- Related metrics