Sustaining Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Indefinite, for as long as the customer maintains and pays annual technical support fees.
- Definition
- After Premier Support expires, program releases receive Software Update License & Support limited to fixes, updates and scripts created during Premier and Extended Support, service request assistance on a commercially reasonable basis and access to the support systems. New fixes, security alerts, new tax/legal updates and certification with new third-party products are not included (Technical Support Policies, 17 August 2026, section 4).
- Commercial rules
- Charged as Software Update License & Support renewal pricing (Technology price list notes, 15 September 2026). No 24-hour Severity 1 commitment.
- Applies to
- Any program release after its Premier Support (or Extended Support) end date.