Incident Server Support Package
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Packages of 10 service requests used within a 12 month period; renewable only while Premier Support is available for the program.
- Aliases
- Incident Server Support; ISS
- Definition
- Web-based technical support on a per server basis for a limited product set: Oracle Database Enterprise Edition, Standard Edition, Standard Edition One, Partitioning and Real Application Clusters (Database package) and Internet Application Server editions (Application package) (Technical Support Policies, 17 August 2026, section 5).
- Commercial rules
- Does not include updates; may not be combined with any other support offering; contractual caps on support fees do not apply unless stated in the order; not subject to the reinstatement section. Price list (15 September 2026) shows USD 2,304 for the Database package (10 incidents, one server).
- Applies to
- Oracle Database Enterprise Edition, Standard Edition, Standard Edition One, Partitioning, Real Application Clusters; Internet Application Server.