Welcome to the IT Asset Management course. In this course, we will explore the technical concepts related to managing IT infrastructure in large enterprises. Specifically, we will focus on the complexities of managing software licenses in a large organization, including license metrics, procurement models, and vendor-specific terms and conditions.
We will examine the various virtualization technologies used in large enterprises, including their benefits, differences, and how they are integrated with IT infrastructure. We will also cover disaster recovery in an enterprise, with a focus on high availability and the products and services used to ensure business continuity.
Additionally, we will delve into the management and monitoring of IT infrastructure and applications, discussing the critical data points collected and the products used for management and monitoring, including Microsoft System Center, BMC TrueSight, Red Hat Satellite, and others.
Finally, we will cover the specific considerations for software licensing in the cloud, including license metrics and procurement models. We will also discuss unique and interesting license metrics that may be encountered in an enterprise environment.
By the end of this course, you will have a comprehensive understanding of the technical concepts and considerations involved in managing IT infrastructure and software licenses in a large enterprise environment.
Chapters
- Introduction (this page)
- ITAM and ITSM: IT service management, IT operations and the role of ITAM
- Enterprise Software: software architecture, business systems, systems by industry, legacy systems
- Enterprise Infrastructure: server and CPU architecture, clustering, high availability, monitoring, infrastructure and licensing
- Software Procurement: contracts, maintenance and support, procurement models
- License Metrics: user, device, processor and cloud metrics
- ITAM Data: data points, business processes, reporting, vendor audit data
- Vendor Specific Rules: Oracle, Microsoft and IBM counting outlines