Red Hat Source

How does Red Hat define standard business hours?

Catalog row in Vendor License Sources · Cited

Kind: Knowledgebase article
Format: HTML
Document id: 2623321
Applies to: Definition of Standard Business Hours used by Standard support response targets. Effective date is the article "Updated" timestamp.
Aliases: Standard Business Hours
Evidence: Standard Business Hours are 9:00 to 18:00 in North America and 9:00 to 17:00 elsewhere