Standard Business Hours are 9:00 to 18:00 in North America and 9:00 to 17:00 elsewhere
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Red Hat knowledgebase article 2623321: Standard Business Hours, which govern Standard support response targets, are 9:00 to 18:00 local time in North America and 9:00 to 17:00 elsewhere, excluding weekends and local public holidays.
- Applies when
- Calculating Standard support response times.
- Applies to
- Standard Service Level subscriptions.