Client Relationship Agreement (CRA)
Catalog row in Vendor License Programs · Cited
- Kind
- Enterprise agreement
- Term
- Continuing master agreement with offering-specific attachments; term not stated on the cited pages.
- Aliases
- CRA; IBM Client Relationship Agreement; CRA family of agreements
- Definition
- IBM: "The Client Relationship Agreement (CRA) and applicable Product Attachments contain the terms for acquiring Products under the Passport Advantage Program and incorporates the terms of the previous Passport Advantage agreements." Also: "IBM Client Relationship Agreement (CRA) is our single agreement used to procure most IBM offerings." (Passport Advantage pages, retrieved 2026-09-26)
- Commercial rules
- Under the CRA, clients may acquire and renew IBM software (non-expiring and term) licenses, Software Subscription and Support, Cloud Services and Appliances. The CRA family includes the Cloud Services Agreement (CSA) and the CRA - Services; attachments add terms for further offerings. The sub-capacity licensing terms are documented in the CRA (Sub-capacity page). The full CRA text on IBM Terms is not among the cited sources.
- Applies to
- IBM offerings acquired under Passport Advantage and other IBM channels. Effective date: not stated on the cited pages.
- Related metrics